NVD Vulnerability Detail

CVE-2019-18179

Summary	An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Publication Date	Jan. 7, 2020, 5:15 a.m.
Registration Date	Jan. 26, 2021, 11:40 a.m.
Last Update	Nov. 21, 2024, 1:32 p.m.

Affected software configurations

Configuration2		or higher	or less	more than	less than
cpe:2.3:o:debian:debian_linux:8.0:::::::*

Configuration3	or higher	or less	more than	less than
cpe:2.3:o:opensuse:leap:15.1:::::::*
cpe:2.3:a:opensuse:backports_sle:15.0:sp1::::::
cpe:2.3:a:opensuse:backports_sle:15.0:-::::::
cpe:2.3:o:opensuse:leap:15.2:::::::*
cpe:2.3:a:opensuse:backports_sle:15.0:sp2::::::

Related information, measures and tools

No	URL	タグ
1	http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	Mailing List Third Party Advisory
2	http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	Mailing List Third Party Advisory
3	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	Mailing List Third Party Advisory
4	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	Mailing List Third Party Advisory
5	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	Mailing List Third Party Advisory
6	http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	Mailing List Third Party Advisory
7	https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/	Patch Vendor Advisory
8	https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/	Patch Vendor Advisory
9	https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html	Mailing List Third Party Advisory
10	https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html	Mailing List Third Party Advisory
11	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
12	https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Common Vulnerabilities List

JVN Vulnerability Information

Open Ticket Request System における情報漏えいに関する脆弱性

Title	Open Ticket Request System における情報漏えいに関する脆弱性
Summary	Open Ticket Request System (OTRS) には、情報漏えいに関する脆弱性が存在します。
Possible impacts	情報を取得される可能性があります。
Solution	ベンダより正式な対策が公開されています。ベンダ情報を参照して適切な対策を実施してください。
Publication Date	Nov. 15, 2019, midnight
Registration Date	Jan. 27, 2020, 3:47 p.m.
Last Update	Jan. 27, 2020, 3:47 p.m.

Affected System

Debian

Debian GNU/Linux

OTRS プロジェクト

OTRS 7.0.12 までの 7.0.x

OTRS Community Edition 5.0.38 までの 5.0.x

OTRS Community Edition 6.0.23 までの 6.0.x

CVE (情報セキュリティ共通脆弱性識別子)

No	Name	URL
Common Vulnerabilities and Exposures (CVE)
1	CVE-2019-18179	https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-18179
National Vulnerability Database (NVD)
2	CVE-2019-18179	https://nvd.nist.gov/vuln/detail/CVE-2019-18179

CWE (共通脆弱性タイプ一覧)

No	Name	URL
JVNDB
1	CWE-200	https://jvndb.jvn.jp/ja/cwe/CWE-200.html

ベンダー情報

No	Name	URL
Debian
1	[SECURITY] [DLA 2053-1] otrs2 security update	https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html
OTRS
2	Security Advisory 2019-14: Security Update for OTRS Framework	https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/

Change Log

No	Changed Details	Date of change
1	[2020年01月27日] 掲載	Jan. 27, 2020, 3:47 p.m.